Iomega eGo 2 TB USB 2.0 Desktop External Hard Drive Mac Edition Review
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The General Consensus
The Mac edition eGo desktop hard drive from Iomega includes a fireware cable, a USB 2.0 interface, and two fireware 800 interfaces. Therefore, there is one perfect interface available for any connection. It has a huge storage space of 2 TB for the easy storage of all your important files. The product also offers a free twelve month subscription Iomega Protection Suite Software for the Mac users. Other freebies include Trend Smart Surfing for Mac and MozyHome online backup. This hard drive can also be reformatted to be used with PCs.
The eGo desktop hard drive is amongst the top 20 bestsellers in the category of external hard drives, according to Amazon.com. It also has a very impressive overall user rating of 4.5 stars, thanks to the feedback from the users. We have thoroughly studied all the features and customers opinions before writing this review. The objective of this review is to help you make an informed decision when you buy your next external hard drive.
The Negative Reviews
Many customers purchased this hard drive because they were impressed by the excellent market feedback, but the product has failed to live up to the expectation of the customers in many cases.
We have received many complaints about the unit ceasing to work within a very short time. In some cases it crashed within 5 minutes and the damage was beyond repair. Another common problem is that it suddenly stops being recognized by computers. These users have tried every possible remedy without any result.
Many users have also reported loss of their important data while using this hard drive. The company’s customer service policy was hard to understand. They only have a free chat support, and the representatives were not able to solve any of the problems. Moreover, they are extremely rude and careless. We came across one particular incidence where they charged money from the customer to retrieve the data that he had lost while using their product.
The Positive Reviews
Contrary to the opinion of the customers in the previous section, more than 90% of the customers were simply over the moon with their new external hard drive. Some of the most liked points are listed below.
This hard drive is a delight for any Mac user. The unit has a very attractive and aesthetic design that has been appreciated by the users. The fire wire is a wonderful benefit of this hard drive for anyone using a Mac or PC with the same interface. The data transfer is 30 % faster comparing to that while using USB. The set up process is effortless, and so is the overall usage.
The drive is perfect for the storage of video, music, or other media files. The product is reasonably quiet when it works. We did not receive any complaints about the drive not being recognized by computers. The data transfer process is consistent, and disconnection during data transfer is a rarity.
The Conclusion
There is no doubt that the eGo desktop hard drive from Iomega is a great choice of a hard drive for the Mac users. The product is also like by those who want a faster data transfer facility. The product offers excellent features that are users friendly, too. We would certainly recommend the product strongly without any hesitation at all. However, we do have a word of caution for the manufacturer. A few things, including the customer service needs to be revamped immediately in order to make further inroads in the market.
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